sivp9 Privacy Policy

1.1 sivp9 ("the Operator", "we", "us", "our") operates the online gaming platform at sivp9.net, providing casino, sportsbook, and related entertainment services primarily to English-preference players residing in Indonesia. As part of operating this Platform, sivp9 necessarily collects and processes personal data about players, prospective players, and visitors to the website.

1.2 This Privacy Policy sets out, in clear and accessible terms, exactly what personal data sivp9 collects, why it is collected, how it is used, with whom it may be shared, how long it is retained, and what rights you have with respect to your own personal data.

1.3 sivp9 takes its data protection obligations seriously. Our data handling practices are designed to align with internationally recognized principles of data minimization, purpose limitation, storage limitation, data integrity, and accountability. While Indonesia's Personal Data Protection Law (UU No. 27 Tahun 2022) and the applicable laws of our licensing jurisdiction both inform our practices, this Policy is written in accessible English for the benefit of our player community.

1.4 If you have questions about any aspect of this Privacy Policy, you are encouraged to contact our Data Protection team before using the Platform. Contact details are set out in Clause 13.

For the purposes of this Privacy Policy, the following terms carry the meanings defined below:

sivp9 collects Personal Data through several distinct channels. The categories of data collected, and the contexts in which they arise, are set out below.

3.1 Registration Data. When you create a sivp9 account, we collect:

• Full legal name (as it appears on your government-issued identity document);
• Date of birth (used for age verification — minimum age 21);
• Residential address in Indonesia (city, province, postal code);
• Email address;
• Mobile telephone number (used for account security notifications);
• Username and encrypted password.

3.2 Identity Verification (KYC) Data. In connection with our Know Your Customer process, we collect and retain copies of:

• Government-issued photo identity documents (Indonesian National Identity Card / KTP, or valid passport);
• Proof of residential address (utility bill, bank statement, or official correspondence dated within three months);
• Payment method verification documentation (bank account confirmation, e-wallet account screenshot, or equivalent).

3.3 Financial Transaction Data. For every deposit and withdrawal transaction on your sivp9 account, we record:

• Transaction type, amount (IDR), date, and time;
• Payment method used (e.g., BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja);
• Bank account number or e-wallet identifier associated with the transaction (masked in display, stored in encrypted form);
• Transaction reference numbers provided by the relevant payment processor.

3.4 Gaming Activity Data. sivp9 records the details of your gaming activity on the Platform, including:

• Games played, wager amounts, outcomes, and session durations;
• Sportsbook bet selections, odds accepted, and settlement results;
• Bonus activations, wagering requirement progress, and bonus settlements;
• Use of responsible gaming tools (deposit limits set, cooling-off periods activated, self-exclusion requests).

3.5 Technical and Device Data. When you access the Platform, our servers and third-party analytics tools automatically record:

• IP address (used for geographic access control and fraud detection);
• Device type, operating system, and browser version;
• Session timestamps, page navigation paths, and feature interactions;
• Cookie identifiers and session tokens (see Clause 7).

3.6 Customer Support Data. When you contact sivp9 customer support via live chat, we retain a transcript of the conversation, including the date and time, the nature of the query or complaint, and any resolution actions taken. This data is used to improve service quality and to maintain an audit trail of account interactions.

3.7 Data We Do Not Collect. sivp9 does not collect sensitive personal data beyond what is required for identity verification and regulatory compliance. We do not collect racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data, except where a Player voluntarily discloses health information in the context of a responsible gaming interaction (in which case the data is treated as particularly sensitive and subject to heightened access controls).

sivp9 uses the Personal Data described in Clause 3 for the following purposes:

sivp9 does not use your Personal Data for automated decision-making that produces legal or similarly significant effects without human review, except for automated fraud-screening processes that flag accounts for subsequent manual investigation.

sivp9 processes your Personal Data on one or more of the following legal bases, depending on the purpose of processing:

• Contractual necessity: Processing required to perform the contract between sivp9 and you as a registered Player — including account management, payment processing, and delivery of gaming services.
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and gaming license conditions imposed by our offshore licensing authority.
• Legitimate interests: Processing carried out in pursuit of sivp9's legitimate business interests — including fraud prevention, security monitoring, responsible gaming compliance, and platform analytics — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for optional purposes, such as receiving promotional communications from sivp9. Where consent is the legal basis, you may withdraw consent at any time by contacting customer support or updating your account preferences, without affecting the lawfulness of processing carried out before withdrawal.

6.1 sivp9 does not sell, rent, or trade your Personal Data to third parties for their own marketing purposes. Your data is shared only with the categories of recipients described below, and only to the extent necessary for the stated purpose.

6.2 Third-Party Service Providers. sivp9 engages the following categories of service providers who may access Personal Data in the course of providing their services to us:

• Identity verification providers: Third-party KYC platforms that cross-reference submitted identity documents against authoritative databases to confirm a Player's identity and age.
• Payment processors: Indonesian bank transfer intermediaries and e-wallet providers (including those supporting BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja) who process deposit and withdrawal transactions.
• Game content providers: Licensed game studios (including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Pocket Games Soft) whose software is integrated into the sivp9 Platform and who may receive session-level data necessary to deliver their games.
• Fraud detection and cybersecurity providers: Specialist firms that analyze device, IP, and behavioral data to identify and prevent fraudulent activity on the Platform.
• Customer support platforms: The live chat software provider whose technology powers sivp9's customer support channel.
• Platform analytics providers: Aggregated and anonymized usage data may be processed by analytics providers to help sivp9 understand how the Platform is used and to identify opportunities for improvement.

All Third-Party Service Providers engaged by sivp9 are contractually required to process Personal Data only for the specific purpose for which it was shared, to maintain appropriate technical and organizational security measures, and to delete or return data upon termination of the service relationship.

6.3 Regulatory and Law Enforcement Authorities. sivp9 may disclose Personal Data to our licensing authority, financial intelligence units, law enforcement agencies, or courts where we are legally required or compelled to do so, or where we determine in good faith that disclosure is necessary to prevent fraud, money laundering, or other serious criminal activity.

6.4 Corporate Transactions. In the event of a merger, acquisition, restructuring, or sale of substantially all of sivp9's assets, Personal Data held by sivp9 may be transferred to the acquiring entity as part of that transaction. Players will be notified via email and by a prominent notice on the Platform in advance of any such transfer where reasonably practicable, and the acquiring entity will be required to honor the commitments made in this Privacy Policy.

6.5 International Transfers. Because sivp9 operates as an offshore platform, your Personal Data may be transferred to and processed in jurisdictions outside Indonesia. Where such transfers occur, sivp9 takes appropriate steps to ensure that your data receives a level of protection consistent with the principles set out in this Privacy Policy, including through contractual data transfer agreements with recipient organizations.

7.1 sivp9 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you access the sivp9 website. They allow the Platform to recognize your device across visits, maintain your session state, and gather aggregate usage analytics.

7.2 The following categories of cookies are used on the sivp9 Platform:

7.3 You may manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will prevent you from logging in to or using the sivp9 Platform. Disabling functional or analytics cookies will not affect your ability to access games or process transactions, but may result in a less personalized experience.

7.4 sivp9 does not use cookies to serve third-party advertising or retargeting campaigns on external websites.

8.1 sivp9 retains Personal Data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and our licensing obligations. The following retention periods apply:

8.2 When Personal Data is no longer required and no legal obligation exists to retain it, sivp9 securely deletes or irreversibly anonymizes that data.

9.1 sivp9 implements a layered set of technical and organizational security measures to protect your Personal Data against unauthorized access, disclosure, alteration, or destruction. Key measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the sivp9 servers;
• Encryption at rest for sensitive stored data, including identity documents, payment account references, and account credentials;
• Access controls restricting Personal Data access to sivp9 employees and contractors who require it to perform their specific job functions, governed by a role-based access control (RBAC) framework;
• Multi-factor authentication for all sivp9 internal systems that store or process Personal Data;
• Regular penetration testing and vulnerability assessments conducted by qualified third-party security professionals;
• Incident response procedures to identify, contain, and report data security incidents in accordance with our regulatory obligations.

9.2 While sivp9 takes all reasonable steps to protect your Personal Data, no internet-based service can guarantee absolute security. You are responsible for maintaining the security of your own sivp9 account credentials. If you suspect your account has been accessed without your authorization, contact sivp9 customer support immediately via the in-platform live chat.

9.3 In the event of a data security incident that is reasonably likely to result in a risk to your rights and freedoms, sivp9 will notify affected Players without undue delay, providing information about the nature of the incident, the data affected, the steps taken to address it, and any recommended actions for affected individuals.

As a sivp9 player, you have the following rights with respect to your Personal Data. These rights may be exercised by contacting our Data Protection team as described in Clause 13:

sivp9 will respond to all valid rights requests within 30 days of receipt. Where a request is complex or numerous, we may extend this period by a further 30 days and will inform you of the extension and the reason for it. sivp9 does not charge a fee for handling rights requests unless requests are manifestly unfounded or excessive.

11.1 The sivp9 Platform is strictly for adults aged 21 and over. sivp9 does not knowingly collect Personal Data from any person under the age of 21. Age verification is a mandatory component of the KYC process, and accounts found to belong to individuals under 21 are immediately suspended and their data handled in accordance with Clause 3.7 of the sivp9 Terms and Conditions.

11.2 If you are a parent or guardian and believe that a person under the age of 21 has provided Personal Data to sivp9 without your consent, please contact us immediately at the address provided in Clause 13. sivp9 will take prompt steps to investigate and, where confirmed, to delete the relevant data and close the account concerned.

11.3 sivp9 encourages parents and guardians to make use of parental control software to prevent minors from accessing online gambling platforms. A range of free and paid parental control tools are available for Android and iOS devices that can block access to gambling-category websites.

12.1 sivp9 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the structure of the Platform. The "Last Reviewed" date at the top of this page will be updated whenever changes are made.

12.2 Where changes are material — meaning they affect your rights or the way sivp9 handles data in a manner that could disadvantage you — sivp9 will notify registered Players by email at least 14 days before the revised Policy takes effect.

12.3 Where changes are non-material — such as corrections of typographical errors or clarifications that do not alter the substance of any clause — sivp9 may update the Policy without prior notice.

12.4 Your continued use of the Platform after a revised Privacy Policy takes effect constitutes your acknowledgment of the updated terms. If you do not agree with a revised Policy, you should close your account before the effective date of the revision.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way sivp9 handles your Personal Data, please contact our Data Protection team through the following channels:

• Live Chat: Available 24/7 via the in-platform support widget after logging in to your sivp9 account. This is the fastest way to reach us for account-related data queries.
• Email: support@sivp9.net — please include "Privacy Policy Query" in your subject line. This address is shown as plain text only and is not a clickable link.
• Response Time: Live chat queries are typically answered within 2 minutes. Email responses are provided within 24 hours during WIB business days (Monday–Friday, 08:00–17:00 WIB).

For responsible gaming concerns — including self-exclusion requests and deposit limit adjustments — please visit Responsible Gaming. For a full overview of your account rights and obligations, please review the Terms & Conditions.